Thank you for shopping with us! We strive to deliver your orders accurately, in good condition, and on time. Please read our Shipping Policy to understand how we process, ship, and deliver your products.
1. Order Processing Time
- All orders are processed within 1–3 business days.
- Orders placed on weekends or public holidays will be processed on the next working day.
- For made-to-order or handcrafted items, processing time may be 5–10 days, depending on product availability.
You will receive an email/SMS notification once your order is shipped.
2. Shipping Partners
We deliver across India through trusted courier partners such as:
- Delhivery
- Bluedart
- DTDC
- India Post
- Ecom Express
Our delivery partners may vary depending on your location.
3. Delivery Time
Standard delivery timelines:
- Metro Cities: 3–5 business days
- Tier 2 & Tier 3 Cities: 5–7 business days
- Remote or Rural Areas: 7–10 business days
Delivery timelines may vary due to weather conditions, festivals, courier delays, or unforeseen circumstances.
4. Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout.
- We may offer free shipping on selected products or during promotional periods.
- COD (Cash on Delivery) orders may include an additional handling fee.
5. Cash on Delivery (COD)
- COD is available for selected pin codes.
- Please ensure accurate address and contact details for timely delivery.
- Orders may be verified via call or SMS before dispatch.
6. Track Your Order
Once your order is shipped:
- A tracking number and courier details will be sent via email/SMS.
- You can track your shipment through the courier partner’s website.
If tracking information does not update within 48 hours, contact us for assistance.
7. Address Accuracy
Please ensure your:
- Full name
- Complete address
- Pincode
- Active phone number
are correct. We are not responsible for delays or failed deliveries due to incorrect or incomplete address details.
8. Delivery Attempts
- The courier partner will make 2–3 attempts to deliver your order.
- If the delivery fails due to customer unavailability or incorrect address, the order may be returned to us.
Re-delivery may incur extra shipping charges.
9. International Shipping
Currently, we do not offer international shipping.
10. Delays & Force Majeure
We are not responsible for delivery delays caused by:
- Natural disasters
- Political disturbances
- Strikes
- Pandemic-related restrictions
- Courier operational issues
However, we always support you and will coordinate with the courier partner to resolve such situations.
11. Contact Us
For any shipping-related queries, reach out to us:
📧 Email: info@chhutkan.com
📞 Phone/WhatsApp: +917049012661
🕒 Support Hours: 10 AM to 6 PM