Thank you for shopping with our online store. We value your trust and aim to provide high-quality products and a seamless shopping experience.
Please read our Refund & Return Policy carefully to understand your rights and responsibilities as a customer.
1. Eligibility for Returns
We accept returns under the following conditions:
- The product is unused, unwashed, and undamaged.
- All original tags, packaging, and accessories are intact.
- A return request is made within 7 days of delivery.
- The item received is defective, damaged, or incorrect.
Items not eligible for return:
- Customized or personalized products
- Products purchased during clearance or sale
- Innerwear, accessories, or hygiene-sensitive items (if applicable)
- Items showing signs of wear, wash, or alteration
2. Return Process
To initiate a return:
- Contact us at [Your Support Email] or via [Your Phone/WhatsApp] within 7 days of delivery.
- Provide your order number, photos/videos of the product, and the reason for return.
- Once approved, we will arrange a reverse pickup (available for select pin codes) or request you to ship the item back to us.
Note: Products sent back without prior approval will not be accepted.
3. Refund Process
Once we receive and inspect your return:
- If approved, your refund will be processed within 5–7 business days.
- Refund will be issued through the original payment method.
Refund exceptions:
- COD (Cash on Delivery) orders are refunded as store credit or bank transfer.
- Shipping charges (if any) are non-refundable.
- If an item is returned used or damaged, no refund will be issued.
4. Exchanges
We offer exchanges for:
- Size issues
- Manufacturing defects
- Wrong items received
Exchanges are subject to product availability.
If the requested size/design is unavailable, we will issue a refund or store credit.
5. Order Cancellation
- Orders can be cancelled before they are shipped by contacting customer support.
- Once shipped, the order cannot be cancelled. You may request a return after delivery.
Prepaid orders cancelled before shipping will be refunded within 3–5 business days.
6. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect:
- Inform us within 48 hours of delivery
- Provide unboxing video/photos for verification
- We will arrange a replacement or refund at no extra cost
7. Non-Delivery or Lost Shipment
If your package is lost in transit or not delivered:
- We will issue a full refund or send a replacement after verifying with the courier partner.
8. Contact Information
For any return or refund-related queries, reach us at:
📧 Email: hello@chhutkan.com
📞 Phone/WhatsApp: +917049012661
🕒 Support Hours: 10 AM to 6 PM